Our Contact Information:US Mail & Returns/Exchanges:
820 S. MacArthur Blvd
Coppell, Texas 75019By Phone:800-500-9302
(9am - 7pm CST)firstname.lastname@example.org
Our shipping calculator - located on our shopping cart page - will calculate ground shipping to the US and many other countries. While we generally ship out orders fast, sometimes there is the need to change an error in your shipping address. We need to know immediately if this is the case. It is best that you review the shipping address you entered in our order confirmation email immediately after you place your order and advise us of any changes to be made.
We may ship via UPS, FedEx, or USPS. Shipping addresses entered during checkout need to accommodate all three carriers. UPS will not ship to PO boxes. When entering a PO Box, a second, physical address should be entered to accept non-USPS shipments.
Shipping address changes made while a package is in transit are permitted for UPS only. If you request that the shipping address be changed after your order has already shipped out, you will be required to pay for any applicable change-of-address fees billed by the carrier. For USPS packages, we do not allow any changes to the address while in transit due to the unreliability of USPS to follow through on such address change requests.
Any returned packages that arrived to their destination as undeliverable or refused will be processed as returned merchandise according to our return policy. Additionally, the customer is responsible for all charges required to reship returned merchandise due to the incorrect or undeliverable shipping address.
It is recommended that both a person's name and the name of the business be entered for all orders being delivered to a commercial address. Also, include any suite, apartment, room, or floor numbers when checking out to avoid address correction issues.
We ship ground via UPS,FedEx, and USPS, common carrier truck freight, and occasionally other carriers as the case may warrant.
At this time, our shopping cart shipping calculator does not offer expedited shipping methods such as next day, or 2nd day air deliveries. If the need should arise, and it is dire, then by all means contact us to see what we can do you.
In our shopping cart, the shipping charge includes both carrier fees and in some cases, an additional handling fee depending on the item(s) ordered.
Most items in our store are tagged with "Usually Ships Next Business Day". A few items will denote some other lead time such as "Usually Ships in 3-5 days", etc... This denotes the lead time it takes us to ship the order out - NOT the lead time it takes to complete delivery to your door. The total door-to-door delivery time includes our stated "Usually Ships...." lead time to get the order out plus, carrier transit time. Carrier transit times will vary based on location, but generally averages 1-3 days in most cases for domestic shipments to the lower 48 states. For shipments outside the US, it takes 7-14 days, sometimes longer depending on delays with customs.
There are exceptions and therefore we do not make any guarantee as to when an order will go out, nor when it will be delivered. Items requiring extra packaging, or custom boxing may require extra time in the box shop before shipping out. Also, extra lead time should be allotted for any custom work done such as modifying products, cutting steel to length, etc...
In most "Usually Ships the Next Business Day" cases, we pull and package the order and email tracking numbers within 12 hours from the time of order on business days, which balances out those orders that take longer than one business day. That means that approximately 75% of customers who placed orders on a given business day will receive an emailed tracking number before the next business morning. We constantly strive for shorter lead times with our after-hours shipping department, as well as keeping a large stock on hand for immediate delivery.
When ordering multiple items that total more than 150 lbs (the UPS weight limit),our shipping calculator will provide the appropriate rate for truck freight shipping. You may avoid this issue by breaking up one large order into multiple orders by placing two (or more) separate orders back-to-back such that each individual order weighs less than 150 lbs. This will generally be cheaper than one large truck freight shipment. Please contact us if you run into any issues during checkout.
If you are in the Dallas, TX area and wish to choose in-store pickup, please allow at least 24 hours from the time of purchase before you will be able to pick up the order. We will contact you via phone to let you know when your order will be ready. Small, lightweight orders will be available at the Irving, TX location indicated on our website. Larger, heavy orders will be picked up at our warehouse in northwest Dallas, TX.
An order may be cancelled by the customer before it ships out. Once an order has shipped, it is too late to cancel for full refund. The customer may then elect to either keep the merchandise, or to send back the merchandise to be processed as a return.
Pricing and specifications are subject to change without prior notification. Our vendors may change product specifications without our knowledge and thus, we are not responsible for any variance in color, dimensions, and weight that may occur between what is specified in our product descriptions and what we actually ship. Items that are titled according to a size and/or weight, may vary somewhat from the actual size and/or weight. Any specified dimensions or weight are are nominal, and are meant to be used for reference only. Actual dimensions and weight of any particular item can and will vary from our published nominal specifications.
We make no guarantee of suitability to any application for the products we offer. Therefore, it is the customer's sole responsibility to determine the suitability of a product to a particular application.
We are not responsible for typographical or pricing errors. In the event of an order affected by a typographical or pricing error, we reserve the right to cancel or refuse the order.
Claims for damaged merchandise or lost packages should be reported to the respective carrier immediately. Claims of merchandise shortage must be reported to us within 7 days of receiving the shipment.
We make every effort to keep all items available for shipment in a timely manner. At this time our website does not support real time inventory so it is possible for an item to have recently sold out and not be marked out of stock on our website. Also some items ship directly from the manufacturer and in some cases we are not notified when the manufacturer has sold out of an item. Also note that we do not list any item as "in stock" on our website due to the possible situations mentioned above. We notify customers when ordered items cannot be shipped in a timely manner and offer the option of waiting on back ordered items, or canceling the order for full refund.
The receipt of an emailed order confirmation does not constitute acceptance of an order. The email order confirmation confirms that our system has received your order. We reserve the right to correct any rare pricing errors or other errors on our website, to limit the order quantity for any item, and to refuse service to any customer. We reserve the right to cancel an order for any reason before shipping an order out, or while an order is in transit, prior to delivery. A prompt 100% refund is provided at the time of an order cancellation. Verification of customer-entered information may be required prior to the acceptance of any order.